FAQs

Frequently Asked Questions

1. Do you offer ready-made products?

No, all orders are custom-made.

2. How does customization work?

Consultation – Discuss design and materials.

Approval – Confirm mock-up.

Production – Begins after deposit.

Completion – Ready for pickup or shipping.

3. What is the payment process?

A 50% deposit is required, with the balance due before pickup/shipping.

4. What payments do you accept?

Credit/debit cards, PayPal, Venmo, Zelle, and bank transfers.

5. What if I cancel?

Deposits are non-refundable.

6. How long does an order take?

Varies by design; we provide an estimate during consultation.

7. How do I care for my board?

Clean: Wipe with mild soap, no soaking.

Dry: Immediately to prevent warping.

Condition: Use food-safe mineral oil.

Store: Keep dry, away from heat.

8. Do you ship?

Yes, cost varies by location and order size.

9. Is local pickup available?

Yes, arranged during consultation.

10. How do I order?

Contact us via [website, email, phone, or social media]